Frequently Asked Questions
Everything you need to know about your next ride with Wilde Bicycle.
How are Wilde bicycles shipped?
All bicycles are professionally tuned and then partially disassembled for secure transport. They are shipped in heavy-duty bike boxes via specialized freight carriers to ensure they arrive in perfect condition.
What is your return policy on frames and components?
We offer a 30-day return window for unused frames and components in their original packaging. Please note that custom-built bicycles are subject to a restocking fee or may be final sale depending on the level of customization.
Do you offer international shipping?
Yes, we ship our frames and complete builds worldwide. International shipping rates and duties are calculated at checkout based on your specific location and the size of the order.
What kind of warranty comes with a Wilde frame?
Every Wilde frame is backed by a limited lifetime warranty against manufacturing defects in materials and workmanship for the original owner.
Can I customize the components on a complete bike build?
Absolutely. While we offer standard build kits, we specialize in custom configurations. Please contact our sales team to discuss specific drivetrain, wheelset, or cockpit upgrades.
How do I determine the correct frame size for me?
We provide detailed geometry charts on every product page. If you are between sizes, we recommend reaching out with your height and inseam measurements so our fit experts can provide a personalized recommendation.